Changing Your Order

After you have clicked "Confirm Order," your order begins to process and you cannot make any online changes to your order. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.

Returns of unused items are subject to the deduction of shipping costs and a 15% restocking fee.

To change or cancel your order prior to shipment, you must contact customer service  or call +351-21-9246848 between the hours of 8:30 a.m. and 5:00 p.m., Monday - Friday. 




Error Message
Network Access Message: The page cannot be displayed
Explanation: There is a problem with the page you are trying to reach and it cannot be displayed.

Try the following:
  • Refresh page: Search for the page again by clicking the Refresh button. The timeout may have occurred due to Internet congestion.
  • Check spelling: Check that you typed the Web page address correctly. The address may have been mistyped.
  • Access from a link: If there is a link to the page you are looking for, try accessing the page from that link.
If you are still not able to view the requested page, try contacting your administrator or Helpdesk.

Technical Information (for support personnel)
  • Error Code: 403 Forbidden. The ISA Server denied the specified Uniform Resource Locator (URL). (12202)
  • IP Address:
  • Date: 28-07-2016 22:13:21
  • Server: servidor.2Q.local
  • Source: proxy