Our Web Site


Q: What is the fastest way to find a particular product on 2qbike® Online Store?
A: Use our convenient, cross-category, keyword search Quick Find feature. You can search by item number, model name or key word(s) describing the product. Also, you will find links to product categories located on the left side of your screen throughout your shopping experience.

Q: How often is the stock updated on 2qbike® Online Store?
A: We are constantly adding to our expansive collection of products.

Q: If I subscribe to the 2qbike® Online Store newsletter, will my e-mail address remain confidential? How often will I receive the newsletter?
A: Information such as account or credit card numbers and demographic information such as zip code, age, and income level are used only to send orders, our company newsletter and other e-mail promotions pertinent to the 2qbike® site. This information is not shared with any outside parties. We generally send out only a few newsletters a year.

Q: What shipping methods are available?
A: We currently offer a variety of expedited and standard delivery options.

Q: Is international shipping available?
A: Yes. We currently only ship within the Iberix Peninsul but you allways can contacy us.

Q: What forms of payment are accepted?
A: We currently accept most major credit cards.

Q: Can I use more than one credit card to pay for my web order?
A: No, currently we only accept one credit card number per web order.

Q: How do I know when my order has been received?
A: Once your order has been received, you will receive an e-mail from us. This e-mail confirms that we have received your order and it includes your order number. Keep this e-mail for your records.

Q: How do I know when my order has been shipped?
A: Once your order has been shipped, you will receive an e-mail from us. This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected.

Q: Can I cancel my order?
A: After you have clicked "Confirm Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact customer service. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.

Q: How can I track my order?
A: We do not release tracking numbers but we provide online tracking for your convenience. Just click on the "Track Your Order" link and you can track the status of your delivery with your order number.

Q: Can 2qbike® Online Store provide me with my order's tracking number so that I can track it myself?
A: It is our company policy that we do not release tracking numbers. We do provide online tracking for your convenience. Just login to your account and you can track the delivery status of any order.

Q: Can I ship to my office or another residential address even if it is different than my billing address?
A: Yes.

Q: During the order and shipment process, when is my credit card billed?
A: Your credit card is billed when your order is made.

Q: Do I have to pay sales tax on my online purchase?
A: Since 2qbike® Online Store is  a Spain firm,  law requires that we charge sales tax on orders shipped to customers residing  in Spain. To customers residing in countries other than Spain, please be aware that, if applicable, (vat number) the taxing authorities in your state may charge you a "use" tax on your out-of-state Internet . While it is not the responsibility of 2qbike® Online Store to charge or collect this "use" tax from you at this time, we are alerting our customers regarding this possibility as a courtesy. If you require further information on this issue, we suggest you contact the tax authorities in your country directly.


 

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