Times, Costs & Fees

1- to 2-Day Processing

All 2qbike® Online Store orders are processed and shipped via Azkar and Chronopost from our corporate offices in Sintra.

We strive to offer same day shipping on orders received and processed before 11:59 a.m. Greenwich Standard Time, Monday through Friday. Orders received after 11:59 a.m., or on a weekend or a legal holiday, will often be processing the next business day.

Destinations Served

We ship only to street addresses in . For customers outside of our service area , or for those who must ship to a P.O. Box or require other shipping services that we are unable to provide, please visit 2qbike.com/distribuition for a list of Internet retailers who may be able to serve you.

Any orders inadvertently placed which do not have a shipping street address in the continental U.S. will be canceled.

Azkar and Chronopost Ground Service Recommended

If your order is shipping to Portugal or Spain,
Azkar and Chronopost Ground service often arrives in 2-3 days (example: order on Monday before 11:59 a.m., it should arrive Wednesday or Thursday). Further points across the continent usually provide a 4-5 day delivery time after it leaves our facility. Because average orders can weigh several kilos, Azkar and Chronopost Ground service offers an excellent value.

Shipping Charges

Our shipping charges are based on actual
Azkar and Chronopost costs; we do not charge a set handling fee, nor do we mark-up shipping costs.

Seasonal Delays

Exceptions to our 1-2 day processing capabilities can arise at times approaching and just after legal holidays such as Christmas, near other busy gift-giving holidays. Also see our Holiday Shipping section.

In-Stock Merchandise

We strive to maintain a complete inventory in our warehouse at all times. In the rare occasion we do not have an item in stock, we will immediately ship the items we do have, and the remainder will follow at no extra shipping charge to you. You will be notified as to the estimated delivery time of the backordered item.

Delivery Signature

For security reasons, some shipments may require an authorized signature. If you cannot be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be present at the designated shipping address.

If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a hospital, hotel, school, etc., the carrier may accept the signature of mailroom employees, receptionists, and similar administrative personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with these delivery practices.

Sales Tax

Since 2qbike® Online Store is  a Spain firm,  law requires that we charge sales tax on orders shipped to customers residing  in Spain. To customers residing in countries other than Spain, please be aware that, if applicable, (vat number) the taxing authorities in your state may charge you a "use" tax on your out-of-state Internet . While it is not the responsibility of 2qbike® Online Store to charge or collect this "use" tax from you at this time, we are alerting our customers regarding this possibility as a courtesy. If you require further information on this issue, we suggest you contact the tax authorities in your country directly.